Customer Care
Phone Number
Our customer care line is available Monday to Friday, 9:00 AM – 6:00 PM EST. Calls may be recorded for quality and training purposes.
Call Customer Care on +1 (212) 555-0192
+1 (212) 555-0192
hello@velqoria.com
Post
Velqoria Customer Care
320 Fifth Avenue, Suite 100
New York, NY 10001
United States
Frequently Asked Questions
Where can I find your store locations?
Our boutiques are situated in select cities worldwide, each thoughtfully designed as an inviting space where you can browse our newest arrivals and receive personalized styling assistance.
How do I return an item purchased online?
We gladly accept returns within 30 days of purchase, as long as items are unworn and in their original packaging with tags intact. Simply visit our Returns page to initiate your request.
Which countries do you deliver to?
We ship to a wide range of destinations globally. For the complete list of countries and current shipping rates, please refer to our Shipping Information page.
Will I be charged duties, taxes, or customs fees?
Duties and taxes are typically included at checkout for most destinations. However, some international orders may be subject to additional customs fees upon delivery — these charges are the buyer's responsibility.
Is in-store pickup available?
Yes! Select the 'In-Store Pickup' option during checkout and choose your preferred location. We'll notify you as soon as your order is ready for collection.
Which regions support Afterpay?
Afterpay is available in several countries, including the US, Australia, New Zealand, and the UK. Check our Payment Options page for the full list of supported locations.
